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Course Name:

Software Operation and Maintenance

Course Description:

Installation strategies for information systems: direct, parallel, single location and phased installation. Preparing training plans for installed the systems. Documenting systems including preparing user documentation. Training and supporting users. Introduction to Maintenance of information systems: types of maintenance, cost of maintenance, and maintenance management issues including alternative organizational structures, quality measurement, handling change requests, and configuration management. Maintaining websites and Electronic commerce systems. Practical work for three hours weekly is also included.